![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Wow, everybody is getting into the 30th anniversary act...Jeopardy will have yet another SW themed category filled with questions I'm sure everyone reading this knows better than breathing ;). Look for that to air on Tuesday May 29.
Another hot ticket has been added to Celebration: the producer and director of the upcoming animated Clone Wars show will have three presentations on Sunday May 27. I'm guessing here's where we'll see previews of the show. *Squee.* I'm so there!
Maybe. I e-mailed GenCon a couple of days ago about the lack of convention materials on my end and I asked for confirmation that they were mailed out to me. Today, Megan from marketing replied that my stuff had been mailed out but if for whatever reason it doesn't show up by Monday, I can pick up everything at Will Call. Now they could be blowing smoke up my you-know-what and sending a canned answer. But if it's true, for all I know they could've just dropped it all off in the mailbox. I'll be here until May 23, so if my stuff shows up by then, everything's cool.
But if I have to lose my "free fan day" to spend it in TWO lines (getting my pass AND my fan club lanyard/coupons), GenCon at the very least ought to refund the $2.95 I was charged for shipping and handling. And if they don't, I'll make sure MasterCard makes them. It's only $2.95 but it is fraudulent to charge me for a service I didn't get.
Even if I get my stuff tomorrow or Monday and there's no harm done, I've discovered many people do not have anything yet from the convention while others who aren't fan club members, who bought passes at the last minute, and even fans overseas (who were supposed to be picking up at Will Call only) got their things already. GenCon's handling of the pass distribution has been pathetic. There's no apology or FAQs on its site addressing any of this. If they got everything late, then they needed to send passes and lanyards out by FedEx or UPS or Priority Mail to make up for lost time. Fans missing their lanyards or passes should've had those items sent to them overnight. Why? We're the frickin' customers. If GenCon screwed up its deadlines, it's up to them to eat the costs and make things right with the fans. If somebody else screwed up, GenCon should be compensated for extra costs via provisions in its contracts. A good business will go through hell and high water to make its customers satisfied. Worse yet, GenCon has done three Celebrations by now...they ought to have learned something.
I have a bad feeling about this.
Another hot ticket has been added to Celebration: the producer and director of the upcoming animated Clone Wars show will have three presentations on Sunday May 27. I'm guessing here's where we'll see previews of the show. *Squee.* I'm so there!
Maybe. I e-mailed GenCon a couple of days ago about the lack of convention materials on my end and I asked for confirmation that they were mailed out to me. Today, Megan from marketing replied that my stuff had been mailed out but if for whatever reason it doesn't show up by Monday, I can pick up everything at Will Call. Now they could be blowing smoke up my you-know-what and sending a canned answer. But if it's true, for all I know they could've just dropped it all off in the mailbox. I'll be here until May 23, so if my stuff shows up by then, everything's cool.
But if I have to lose my "free fan day" to spend it in TWO lines (getting my pass AND my fan club lanyard/coupons), GenCon at the very least ought to refund the $2.95 I was charged for shipping and handling. And if they don't, I'll make sure MasterCard makes them. It's only $2.95 but it is fraudulent to charge me for a service I didn't get.
Even if I get my stuff tomorrow or Monday and there's no harm done, I've discovered many people do not have anything yet from the convention while others who aren't fan club members, who bought passes at the last minute, and even fans overseas (who were supposed to be picking up at Will Call only) got their things already. GenCon's handling of the pass distribution has been pathetic. There's no apology or FAQs on its site addressing any of this. If they got everything late, then they needed to send passes and lanyards out by FedEx or UPS or Priority Mail to make up for lost time. Fans missing their lanyards or passes should've had those items sent to them overnight. Why? We're the frickin' customers. If GenCon screwed up its deadlines, it's up to them to eat the costs and make things right with the fans. If somebody else screwed up, GenCon should be compensated for extra costs via provisions in its contracts. A good business will go through hell and high water to make its customers satisfied. Worse yet, GenCon has done three Celebrations by now...they ought to have learned something.
I have a bad feeling about this.
